It is easy to purchase a software tool for digital transformation. And it is also rather easy – although time consuming – to roll-out the new tool in your organisation. The real challenges only appear when the new software shall be used and updated by its users during normal business operations. After an initial content upload and usage peak:
- usage drops
- users complain about usability of yet another tool
- change requirements to adopt the software to your business processes rises
- data quality in the new tool suffers and continues to decrease