Uffective is looking for an agile minded and technically savvy Customer Success Manager (f/m/d) who possesses a strong drive for results and boost the thriving company to the next level.
Manage a customer portfolio of leading European enterprises and be ultimately responsible for the satisfaction, ROI, and retention of the portfolio customers. You will have a major impact on the way organizations drive their agile transformation, boost their decision making and strategy execution in a new business world, directly collaborating with their senior executives.
- Be responsible to manage and consult several customers, ranging from the initial introduction of the Uffective software platform to implementing additional services along their entire customer life cycle.
- Identify, evaluate, and communicate customer needs and wants into appropriate Uffective’s functions.
- Ensures the Uffective platform and services are constantly advanced and leveraged successfully to drive service adaption and ultimately customer satisfaction.
- Maintain ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.
- Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
- Proactively work with Uffective’s Product Developers to drive necessary improvements in value delivery for the customers (product and services).
- Have 3-5+ years of experience in enterprise account management / business development within the Software industry, ideally in the context of digital transformation and organizational change.
- Bachelor’s Degree in business administration or related field, MBA is a plus.
- You must have a service-oriented mentality, a passion for working with customers with the ability to promote complex SaaS solutions with added value to enterprise customers.
- Ability to build and strengthen meaningful business relationships with Uffective’s customers and internal colleagues.
- Proactively jump into solving problems and improving customer satisfaction, have a growth mindset, analytical thinking, a structured work style, learn and adapt quickly in a dynamic and fast-paced environment.
- Strong and professional communication skills in English and German (mother tongue) – written, verbal, presentation.
OUR BENEFITS FOR YOU
You will be part of the creation of a real global software platform born in Europe. Our organization is constantly growing, which means you will grow with us. Join a fantastic and passionate team, which highly values teamwork and an open feedback culture to grow together and learn from each other.
You will be able to take over significant responsibility in an organization that offers a flexible work environment which allows for a great work life balance.
Join us and shape the future of business by reinventing the way millions of people take decisions everyday – Boost Your Decision Impact.
DON’T FORGET TO TAKE A LOOK AT OUR OTHER JOB OFFERS!
We’re always looking for passionate talents who aspire to become better day by day. Beyond that, we’re firmly convinced that the best way to achieve this is to grow together as a team. If you want to become a part of this fantastic team, the best time is now! We would love to get to know you and find out how you can contribute to Uffective!